MTAB Technology's Grievance Redressal System (GRS), powered by Zoho, is a ready to deploy software solution designed exclusively for educational institutes. Institutions face challenges like communication barriers, resolution delays, and compliance needs. Our grievance redressal system streamlines processes, facilitates self-service resolution, fosters collaboration, ensures traceability, and provides comprehensive reporting and metrics through live dashboards, addressing the diverse needs of stakeholders aiming to enhance communication and ensure efficient grievance resolution in educational settings.
Solution Overview
In your educational institution, this grievance redressal system will play a crucial role in handling queries, concerns, complaints, or disputes raised by your stakeholders and community. Essentially, it is a structured process for addressing and resolving issues that may arise among students, faculty, staff, or other stakeholders.
| Stakeholder Group | Stakeholder Roles | Stakeholder Benefits |
|---|---|---|
♦ Those who raise grievances | Students, Parents, Vendors, Employees, etc. | 1. Simple & direct grievance submission 2. Interact with committee & Track resolution progress 3. Provide required information & Access self-service solutions |
♦ Those who resolve grievances | Support agents - Accounts, admissions, etc. | 1. Streamlined Workflow and Efficiency 2. Enhanced communication, collaboration and traceability 3. Personalized dashboards for Data-driven decision-making |
♦ Those who manage the system & metrics | Management, Support Managers, Department Heads, etc. | 1. Live dashboards with key data that helps identify systemic issues 2. Identify recurring issues and provide systemic solutions 3. An auditable system that moves you into the digital age. |
| Stakeholder Group | Stakeholder Roles | Stakeholder Benefits |
|---|---|---|
♦ Those who raise grievances | Students, Parents, Vendors, Employees, etc. | 1. Simple and direct way to raise grievances and receive systematic solutions. 2. Traceability: trace your grievance resolution process from start to finish. 3. Access self-service solutions through dedicated help centers. |
♦ Those who resolve grievances | Support agents - Accounts, admissions, etc. | 1. Streamlined Workflow and Efficiency 2. Data-Driven Decision-Making 3. Enhanced communication and traceability |
♦ Those who manage the system & metrics | Management, Support Managers, Department Heads, etc. | 1. Live dashboards with key data that helps identify systemic issues 2. Identify recurring issues and provide systemic solutions 3. An auditable system that moves you into the digital age. |
| Stakeholder Group | Stakeholder Roles | Stakeholder Benefits |
|---|---|---|
♦ Those who raise issues- students, parents, alumni, faculty & non-teaching staff | Submit concerns, queries, issues & complaints | 1. Simple & direct grievance submission 2. Interact with committee & Track resolution progress 3. Provide required information & Access self-service solutions |
♦ Those who resolve issues- Grievance Cell Committee (Support Staff) | Address & resolve complaints | 1. Streamlined Workflow and Efficiency 2. Enhanced communication, collaboration and traceability 3. Personalized dashboards for Data-driven decision-making |
♦ Those who define policy / systemic solutions- Management, Department Heads | Oversee metrics, ensure compliance, define policies | 1. Live dashboards with key data that helps identify systemic issues 2. Identify recurring issues and provide systemic solutions 3. An auditable system that moves you into the digital age. |
Those who raise grievances
Students, Parents, Vendors, Employees, etc.
- Simple & direct grievance submission
- Interact with committee & Track resolution progress
- Provide required information & Access self-service solutions
Those who resolve grievances
Support agents - Accounts, admissions, etc.
- Streamlined Workflow and Efficiency
- Enhanced communication, collaboration and traceability
- Personalized dashboards for Data-driven decision-making
Those who manage the system & metrics
Management, Support Managers, Department Heads, etc.
- Live dashboards with key data that helps identify systemic issues
- Identify recurring issues and provide systemic solutions
- An auditable system that moves you into the digital age.
Those who raise grievances
Students, Parents, Vendors, Employees, etc.
- Simple & direct grievance submission
- Interact with committee & Track resolution progress
- Provide required information & Access self-service solutions
Those who resolve grievances
Support agents - Accounts, admissions, etc.
- Streamlined Workflow and Efficiency
- Enhanced communication, collaboration and traceability
- Personalized dashboards for Data-driven decision-making
Those who manage the system & metrics
Management, Support Managers, Department Heads, etc.
- Live dashboards with key data that helps identify systemic issues
- Identify recurring issues and provide systemic solutions
- An auditable system that moves you into the digital age.
Aligning with your Educational Goals
Our solution offers a standardized GRS, streamlined onboarding, continuous updates, and ongoing support. This structured process promotes transparency, prevents the escalation of minor issues, and fosters trust within your educational community. MTAB stands as your ally in safeguarding the well-being of all involved.
Real-time grievance tracking
24/7 system availability, Built on a robust, reliable platform
Unique portal with a dedicated URL
Streamlined collaboration, escalation and approval management
Tailored user interfaces for students, parents, and staff
Improved communication via email alerts
Automated grievance redressal system
Intuitive admin interface with live analytics
